FAQ

Care & Pruning of Damaged Trees

Trees can be damaged by high winds, snow, ice and/or other severe weather. Some damage will require immediate attention while others may be dealt with at a later time. Safety is a primary concern when working with trees. Any work that requires a chain...

When is Tree Removal Necessary?

Removing a dead or dying tree is advisable as soon as you notice it. The longer you wait, the more decay has set in, and the more dangerous the tree is for a tree professional to work in AND for you to have standing on your property. Other Obvious Reasons...

Why Hire an Arborist?

An arborist, by definition, is an individual trained in the art and science of planting, caring for, and maintaining individual trees. Arborists are knowledgeable about the needs of trees and are trained and equipped to provide proper care. Hiring an...

How much will my tree service cost?

Each tree is different, so we base our pricing on access (can our trucks reach the tree?), the size of the tree, the level of difficulty (are there wires involved?), and the amount of clean up (do you want us to chip the brush or cut the wood into 18” lengths?). Because of these factors, we will come out to give you an estimate before your job is scheduled.

How do I schedule an estimate?

Please call our office (616) 437-9626 between 8 a.m. and 5 p.m., and let us know what tree work you need done. You also may fill out or online form here. If you need trimming done, please specify what kind of trimming you are expecting.

Are estimates free?

Yes, we offer estimates free of charge, however, we prefer to group jobs on a location basis. Your estimate will be given when we are in your area. It is most helpful if trees are marked (for example, with paint or string), so we know exactly which trees you’d like us to look at in case you are not home. Estimates are normally given within 1-2 days after you call our office. It is helpful if you provide us with your work and/or cell phone numbers.

Do I need to be there when the estimate is given?

No. If you are not home when the estimate is given, we will leave an estimate in your mailbox or front door listing the prices for the specified tree work. If further dialog is needed, you will receive a follow-up call.

What steps should I follow once the estimate is given?

If you approve of the price listed on the estimate, give our office a call, and we will put your job on our schedule. If there are various price options listed on your estimate, be sure to specify which you have selected.

How and when do I pay?

Upon completion of your job, we will mail you an invoice for the amount agreed upon in the estimate. If you prefer, our tree specialists can also receive your payment at time of tree service. We accept cash, checks, and all major credit cards.

Is Maple Valley Tree Service insured?

We are fully insured for liability resulting from injury to persons or property. We can provide you with a certificate of insurance upon request.

Is stump grinding included in the estimate?

Stumps will be left approximately six inches from ground level unless specified to the contrary in the estimate. Stump grinding is not included our service, unless agreed upon in the estimate. Please note that stump grinding does not include removal of the stump grindings. We are not responsible for damage to underground wires. It is your responsibility to know, inform, and mark where underground wires are located.

Can you trim my trees at any time of the year?

Yes, we work year round! In summer (the growing season of a tree), it is easiest to evaluate the health of the tree and do minor trimming or thinning. However, during November through January (a tree’s dormant stage), it is the best time for the health of a tree to do heavier pruning. Keep in mind that with no leaves on the tree, we have better visibility when working along roads. Our job is also made easier during this time, not only because there are no leaves, but also due to flowers/hostas, your lawn, etc. not needing to be avoided.